Tickets and Refunds

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EXCHANGES AND REFUNDS for GENERAL ADMISSION TICKETS

Tickets for films in the STARLIGHT ROOM may be exchanged for another ticket of equal value up until 5 mins before showtime. Any price difference must be paid at the time of exchange. Price differences may appear as a user credit. TO COMPLETE A EXCHANGE OR REFUND TO USER CREDIT, LOGIN TO STARLIGHTROOMTHEATRE.COM/LOGIN, FIND THE PURCHASE UNDER ORDERS AND FOLLOW THE INSTRUCTIONS.

Refunded tickets are issued as user credits. User credits can be used for tickets at either the Rose or Starlight Room and/or can be used at concessions. Ticket holders must set up a user account with an email to recieve credits. SEE "WHERE'S MY USER CREDIT" detailed below.

We do not refund tickets to a credit card or as cash.

Tickets for most GENERAL ADMISSION movies can be returned up until scheduled showtime. Exclusions exist for special events, see below. No tickets will be refunded for user credit after the show has started.

The Starlight Room honors Rose Theatre memberships by offering discounts on tickets and popcorn according to the membership level. The Starlight Room does not participate in the two-for-one ticket discounts, senior ticket discounts, family matinee pricing or other discounts offered to members or visitors.

EXCHANGES AND REFUNDS for MET OPERA, NATIONAL THEATRE LIVE and SPECIAL EVENTS

Opera and National Theatre Live ticket prices are set by the agencies that offer these events. Likewise, exhange and refund policies for the Met Opera and National Theatre Live are set by the agencies that that offer these events.

TICKET PRICES

Starlight CLASSICS $15
Starlight Room ALL AGES $14
Starlight KIDS (Specific family and baby friendly movies which include this special price tickets for young people) $10

OPERA and NTL TICKETS

National Theatre Live Adult $20
National Theatre Live Senior $18
National Theatre Live Student $16

SENIOR DISCOUNTS

WHERE'S MY USER CREDIT?

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